Standard Terms of Business
1. Description of service
SPOT COACHING is a confidential talking session agreed with a professional coach at short notice to clarify job-related issues.
Sessions, which last a maximum of 60 minutes, are offered in the following languages: German, French, and English. The session will be charged in full even if it ends early because the goal has been reached.
Spot Coaching AG provides an internet-based booking terminal where you can make an appointment for a coaching session. Once you have booked you will receive a confirmation including the date and time of your appointment and any information required to conduct the session (in particular the number to call or the chat room access information).
Sessions are held between 7.00am and 8.00pm, Monday to Friday, except on public holidays.
To make a booking you have to have registered online. You only have to register once. Upon successful registration you’ll receive a personal account and access to the online booking system.
Access can be revoked at any time. In this case, Spot Coaching is entitled to immediately block and delete the user name and the corresponding password.
3. Responsibilities, consent, and liability
Spot Coaching AG helps you clarify your situation, but does not take decisions for you or assume responsibility for your decisions. Coaches pledge to use their experience, knowledge, and professional tools for your benefit and well-being. Coaches make themselves available as sparring partners as you embark on the process of clarifying issues, on the understanding that the actual work of change is done by you. You and you alone decide on what action to take.
You set the agenda for your session. You can and should make it clear if there are any taboo areas or issues which you don’t wish to discuss. Ideally you should be ready and willing to take a critical look at your own values, come to grips with your own personality and situation, and question your own behavior.
You take responsibility for all decisions you make with regard to your personal and professional situation. The success of our service depends to a large degree on your commitment, and Spot Coaching AG provides no guarantee of success.
4. Refunds and right of withdrawal
If it’s not possible to conduct a session through an omission on the part of Spot Coaching AG, any payment you have already made will be refunded in full. If it’s not possible to conduct a session through an omission on your part, you will be charged in full for the session. You will not be charged for a session if you cancel your appointment (via the link in the confirmation email) no later than 24 hours in advance. The session will be billed in full if an appointment is canceled less than 24 hours in advance.
5. Legal disclaimer
You acknowledge that any steps and measures you take on the basis of your Spot Coaching session are your personal responsibility alone. For this reason, Spot Coaching AG and its coaches assume no liability for the outcome or for your actions.
Spot Coaching AG does not accept any liability whatsoever for the services it and its coaches provide. In particular, Spot Coaching AG cannot be held liable for circumstances or responses arising as a result of a session.
6. Data privacy
Spot Coaching undertakes to treat clients’ personal data in accordance with the data protection regulations of Switzerland and Europe. Details can be found in the separate data privacy statement.
Spot Coaching AG works in compliance with the Ethical Code of Conduct set down by the BSO (Swiss coaching, supervision and organizational consultancy association, www.bso.ch).
7. Applicable law and place of jurisdiction
The contractual relations between you and Spot Coaching AG are subject exclusively to Swiss law, and the parties submit to the exclusive jurisdiction of the courts of Rapperswil-Jona, Switzerland.
Spot Coaching AG reserves the right to amend these standard terms of business at any time. The German text shall prevail in the event of any ambiguities and/or contradictions between the German, French, and English versions.
Your session will be charged at the price quoted in the booking process; the quoted price is inclusive of VAT.
Our service must be paid for in advance by credit card via the PostFinance online payment system. In this case your personal and payment data will be processed directly by the provider of the payment system. Only PostFinance and the respective credit card provider know and store your payment data; this data is not known to us, and we do not store it. We are merely notified of the payment status so that we can activate the service you have purchased or initiate a refund, as the case may be. The data privacy rules set down by the PostFinance payment service provider apply.
11. Clients failing to use service
You will not be entitled to a refund of your payment if you fail to use the services offered by Spot Coaching AG. Spot Coaching AG reserves the right to exclude clients from its services without giving grounds.
Rapperswil-Jona, 5 May 2018