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Data Privacy Policy

 

1. INTRODUCTION

The protection of your privacy when processing personal data is a central concern for us. Spot Coaching undertakes to comply with the data protection regulations of Switzerland and Europe at all times. This data protection statement explains how Spot Coaching AG (hereinafter referred to as “Spot Coaching”) handles personal data and protects your privacy. This policy may be amended from time to time. We encourage visitors and users to review our privacy policy regularly.

All “personal data” (deemed to be any information that may be used to identify, contact or find a person to whom such information relates) that we collect and maintain is subject to this Data Privacy Policy as amended from time to time.

The same applies in the event that we supply you with information material at your request or if we answer your enquiries. Your data will be used by us exclusively to process your request. Your data will be treated in strictly confidence and will not be passed on to third parties.

 

2. COLLECTION OF PERSONAL DATA

As a visitor to the site, you may take various actions without providing any personal information. If you wish to use our services, we collect the following personal data from you in order to provide the services:

  • Profile data, including your e-mail address and password
  • Details of your bookings such as date of booking, date of the call or the desired conversation language and medium
  • Billing information such as your credit card number, expiration date, type and billing address
  • The voluntary rating of the interview by you
  • Demographic information, such as your job title and company name.


Depending on the activity, some of the information we request is marked as mandatory and other information as optional. If you do not provide certain mandatory information relating to a particular activity, you will not be able to engage in that activity.

 

3. UPDATING YOUR PERSONAL DATA AND PRIVACY SETTINGS

Upon request, Spot Coaching will provide you with information as to whether we store your personal data or process it on behalf of a third party. Please contact us at info@spotcoaching.ch to request this information.

You have the right to access, modify or delete your personal data and privacy settings at any time. To do so, click on the link “My account,” where you can view your personal data and make immediate changes to most of this data. For security reasons, you must confirm each change with your password. You can delete your account yourself at any time.

 

4. HOW YOUR PERSONAL DATA WILL BE USED

Spot Coaching collects your information to provide you with services, to comply with our legal obligations, and to improve our products and services. We do not share, sell or rent personal data to third parties other than as set forth in this Data Privacy Policy.

Spot Coaching is entitled to use this information as follows:

  • Processing financial transactions
  • Sending confirmations of bookings/booking changes
  • To register your entitlement, if applicable, for technical support or other benefits that may be provided to registered users
  • To respond to customer service requests, questions and concerns
  • Managing your account
  • Sending requested information about products and services
  • Providing information about special offers and services of Spot Coaching and selected third-party providers
  • Meeting our research and development needs for products/services and improving our website, services and range of offerings; and
  • For investigation, preventive measures or taking measures regarding illegal actions and/or violation of our terms of use.


In certain situations, Spot Coaching may be required to disclose personal data within the framework of legally permissible requests from authorities, among other things if this is necessary for national security reasons or for the purposes of criminal prosecution or if we believe that disclosure is necessary to protect our rights, avoid litigation, protect your safety or the safety of others.

 

5. PROFILING/PERSONALIZED EVALUATION 

Personalized evaluation of personal data does not take place. Spot coaching also does not use profiling or automatic decisionmaking techniques.

 

6. EXCHANGE OF INFORMATION WITH SERVICE PROVIDERS

Spot Coaching uses one or more external credit card companies to invoice our goods and services. To the best of our knowledge, personal data will not be retained, passed on or stored for any secondary purposes by these companies.

We also share personal information with third parties who provide services on our behalf. We only share the personal data required by these companies to provide these services. We require any company with whom we may share personal information to protect the information in a manner consistent with this policy and limit the use of such personal information to the provision of Spot Coaching services. The third party processors we use are:

  • PostFinance (processing of payments)
  • Drift (chatbot via homepage)
  • Newsletter2Go (Communication with clients)
  • Softwarefabrik.ch (programming and hosting of the Spot Coaching online application).


We do not sell or otherwise provide personal data to other companies to promote the marketing of their own products or services.

 

7. DATA STORAGE

We will keep your information as long as your account is active and is not explicitly deleted by you or us. If the account is deleted, all personal data will be irrevocably deleted.

The data collected in the course of the service provided are stored in Germany. Customers therefore agree to the data collected being transferred to Germany.

 

8. PROTECTION OF YOUR PERSONAL DATA

We have taken technical and administrative security precautions to protect your personal data from loss, destruction, manipulation, and unauthorized access. All our employees and service providers working for us are bound by the applicable data protection laws. The personal data that you provide in connection with the use of the website is protected in several ways:

  • Access to your account is possible through a password and a unique email address of your choice. The password is stored in encrypted form. You should strive to use a strong alphanumeric password that you will not disclose to anyone else.
  • Your personal data are stored on secure servers to which only selected Spot Coaching employees and contractors have access using a password.
  • Whenever we collect and process personal data, it is encrypted before it is transmitted.
  • Spot Coaching’s servers are located in a multi-certified and secure data center. The connection to our servers is SSL-encrypted.
  • If you enter confidential information about your credit card payment, it will not be entered with us but directly with our credit card provider (PostFinance, SIX) and processed.


We endeavor to ensure the protection of the personal data transmitted to us both during transmission and after receipt. However, no method of data transmission over the internet or electronic storage method is 100% secure. While we take into account that the personal information we collect, process, and store is sensitive and use current technology to protect that personal information, we cannot guarantee absolute security.

Our security precautions are subject to a continuous improvement process and our data protection declarations are constantly revised.

If you have any questions about the security of our websites, you can send them at any time by email to info@spotcoaching.ch,

 

9. CHOICES/OPTIONS

You can opt in to receive email updates and newsletters from Spot Coaching by selecting the appropriate option in ”my account” on the website.

The option of rejecting such communications again is possible at any time at the same place. Spot Coaching will continue to contact you to inform you of any changes to the Service Terms or Provider Terms of Use. In addition, we will continue to send you communications related to our services, including a registration email, automatically sent emails triggered by bookings you make on the website, and notices related to billing. In general, you cannot opt out of these communications because they are not for advertising purposes. If you do not wish to receive these messages, you have the option of deleting your account.

 

10. COOKIE AND TRACKING TECHNIQUES

Cookies

When users access our website, one or more cookies are stored on their computer. A cookie is a small file that contains a specific string of characters and uniquely identifies your browser. The providers uses cookies to help improves the convenience and quality of its service, for example by storing user settings. Cookies do not cause any damage to the user’s computer and do not contain viruses. Use of the offering without cookies is not possible.

Google Analytics

Spot Coaching uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies, which are text files placed on the user’s computer, to help the website analyze how users use the site. The information generated by the cookie about the use of this website by users is usually transferred to a Google server in the USA and stored there.

However, if IP anonymization is activated on this website, Google will shorten the IP addresses of users within Member States of the European Union or in other states party to the Agreement on the European Economic Area beforehand. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. IP anonymization is not active on this website. On behalf of the operator of this website, Google will use this information to evaluate the use of the website by the users, to compile reports on the website activities, and to provide the website operator with further services associated with the use of the website and the internet.

The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data. Users may refuse the use of cookies by selecting the appropriate settings on their browser; however, we would point out that if you do so, this site may not allow you to use its full functionality. Users may also prevent Google from collecting data generated by the cookie and relating to their use of the website (including their IP address) and from processing this data by Google by downloading and installing appropriate software.

 

11. CHANGES TO THE PRIVACY POLICY

Spot Coaching reserves the right to change this Data Privacy Policy as it sees fit, and will post material changes to this Data Privacy Policy by email or on the Website before such changes take effect. Should you wish to change the way Spot Coaching may use your personal data due to these changes, please use the procedure described in the section “Updating your personal data and data protection settings.”

 

12. LINKS TO THIRD PARTY WEBSITES

Our website contains links to other websites whose data protection measures may differ from those of Spot Coaching. If you publish personal data on any of these websites, it will be governed by the privacy policy of that website. It is advisable to read the privacy policy of each website you visit carefully.

 

13. SOCIAL MEDIA WIDGETS

Our websites may include social media features such as the Facebook Like button, widgets such as the Share button, or interactive mini-programs that run on the site. During your visit to our website, these functions may record the page visited and your IP address as well as set a cookie to ensure the complete function of the function. Social media features and widgets are hosted either by third parties or directly on our website. Your interactions with these features are governed by the privacy policies of the offering company.

 

14. MINORS

We do not intend to request or collect personal information from minors. If you are under 18 years of age, please do not enter any information on this website and do not use our services. If you believe that one of your children under the age of 18 has provided personal information, please contact info@spotcoaching.ch to have the information removed and to cancel the minor’s account.

 

15. COMPLAINTS RELATING TO DATA PROTECTION

Persons resident in certain countries, including the European Economic Area, enjoy certain legal rights with respect to personal data. In accordance with the exceptions provided for by law, you may have the right to access, update, delete, or correct such information.

Spot Coaching takes users’ privacy concerns very seriously. If you believe that Spot Coaching has not complied with this privacy policy with respect to your personal data, please contact Spot Coaching’s data protection officer: Christoph Küffer, Hauptplatz 5, 8640 Rapperswil-Jona, info@spotcoaching.ch. Please describe as precisely as possible the reasons for your assumption that Spot Coaching’s privacy policy has not been complied with. We will consider your complaint immediately.

 

16 CHANGES TO THIS DATA PRIVACY POLICY

We reserve the right to change our data privacy policy should this be necessary due to new technologies. Please make sure you have the latest version. If fundamental changes are made to this data privacy policy, we will post them on our website. This Data Privacy Policy has been translated into three languages. The basic version is German. In all other respects, the Standard Terms of Business of Spot Coaching apply.

 

Last update: November 2018